Website Help

What Version Of Software Are You Using?

If your software is not up to date, many websites, including ours may not work properly. Our website has been tested to work for the most popular devices and software. However, some old versions of browsers and operating systems, including Windows XP, are no longer supported. Doing a Windows update, security software update or browser update, followed by a computer restart will solve many problems.

Why Should I Update My Browser?

A browser is the software that you use to view web pages, for example, like the one you are reading right now. If your browser is out of date, some web pages will not work correctly. Updating your browser to the newest version will help you get the best experience from modern websites.

Many people have gotten used to viewing websites using Microsoft Internet Explorer, which comes with the Window operating system of a PC. Although Internet Explorer may be familiar, it is not the best browser out there, and an outdated version of this browser is often the reason why some websites don’t work correctly.

Below is a link to update Internet Explorer:

Update Internet Explorer

Below are links to download other popular browser software:

Download Google Chrome

Download Mozilla Firefox

Session Time Out

When completing a membership application online, please give yourself enough time to complete the application all at once. If you leave the application screen idle for more than 45 minutes, your website session will expire and you will have to start over.

How To Enable JavaScript In Your Browser

JavaScript is used by most websites on the internet and is used by website designers to make web pages more interactive. If your browser has JavaScript turned off, many web pages, including parts of RDBA’s website will not work properly.

The instructions below work for the newest versions of each browser on Windows 7 or higher.

Chrome

  1. Click on the Chrome settings at the top right of the Chrome browser window
  2. Choose “Settings”
  3. When a new Setting tab opens, scroll dow to the bottom and click on “Show advanced settings…”
  4. In the Privacy section click on the button that says “Content settings…”
  5. Scroll down to the the JavaScript section and select the radio button that says “Allow all sites to run JavaScript (recommended)
  6. Click on the “Done” button on the bottom right
  7. Close the Settings tab

Firefox

  1.  In the address bar, type “about:config” (with no quotes), and press Enter
  2. Click “I’ll be careful, I promise”
  3. In the Search bar, search for “javascript.enabled” (with no quotes)
  4. Right click the result named “javascript.enabled” and click “Toggle” to change the Value to “true”

Internet Explorer 11

  1. Click on the IE settings at the top right of the Internet Explorer browser window
  2. Choose “Internet Options”
  3. In the Internet Options dialog box, click on the “Security” tab
  4. Choose the Internet zone anc click on the button that says “Custom Level”
  5. In the Security Settings – Internet Zone dialog box, scroll down almost to the bottom and under “Scripting – Active Scripting” select the “Enable” radio button
  6. Click on the “OK” button
  7. A Warning dialog box asks “Are you sure you want to change the settings for this zone?” Click “Yes”
  8. Click the “OK” button to save your changes and close the Internet Options dialog box

Security Software

Some website visitors may have difficulty displaying parts of our website correctly because of their security software settings. Antivirus, malware protection software or firewalls may restrict certain types of website content from working properly. Please talk to your resident computer expert if can’t resolve your issue with the suggestions on our website help page.

Updated June, 2015