CBA’s Code of Conduct for the Delivery of Service to Seniors

The Canadian Bankers Association has implemented a Code of Conduct for the Delivery of Banking Services to Seniors. The CBA has published a document which is available to download using the link below. According to this document:

This voluntary code of conduct (the Code) sets out principles that apply to banks to guide them when they deliver banking products and services to Canada’s seniors…

Banks agree to not enter into an arrangement with representatives, agents or other intermediaries (“representatives”) to sell or further the sale of a bank product or service unless the agreement enables the banks to fulfill their obligations in respect of representatives under this Code, as appropriate…

The Code will be adopted upon publication with Banks designating a Seniors Champion by January 1, 2020 and implementing Principles 1, 2, and 4 by January 1, 2021. For Principle 3, training will be scheduled by January 1, 2021 with delivery within the year.

Download the Seniors Code of Conduct from the CBA website

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